Returns & Exchanges
Due to the perishable nature of our Japanese snacks and sweets, we generally do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact us within 7 days of delivery to resolve any issues with your shipment.
Inspect Your Order
Carefully check your package upon arrival for any signs of transit damage or missing items from your snack selection.
Document the Issue
Take clear photographs of the shipping box, the internal packaging, and the specific items that are damaged or incorrect.
Contact Support
Email our customer service team with your order number and the attached photos to initiate a claim for a refund or replacement.
Resolution Process
Our team will review your request within 48 hours and provide a solution, such as a store credit or a reshipment of the affected goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing